FAQs

How do I contact Kipper Clothiers?

Please contact us via email at info@kipperclothiers.com or phone at 415.890.4431 and we will reply within 24 hours on weekdays and 48 hours on weekends.

What is the best way to ask a question?

Please contact us via email at info@kipperclothiers.com. We will reply within 24 hours on weekdays and 48 hours during the weekend.

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Can I purchase a gift certificate?

Yes. Please contact us via email at info@kipperclothiers.com. We can ship the gift card to you or to a friend.

What do you offer?

Kipper Clothiers produces the following custom products: tuxedos, two and three-piece suits, suit separates, overcoats, button-up shirts, polos, custom shoes, custom jeans, and accessories. We also offer The Personal Shopping Experience (in person) for $100 an hour.

What is the Personal Shopping Experience?

If suits are not your thing, or if you need help find accessories or something for an event right away, we will take you shopping and help you find your perfect look. This service is $200 an hour and can last for as long as (or as short as) you'd like.

How do consultations work? 

Fitting consultations generally last about 1.5 - 2 hours. If you have images of specific styles/colors, it is always helpful to bring those along with you. Consultations are $100 and will be subtracted from the total cost of your order when you purchase. 

How long does it take to make a shirt, suit, or jeans?

Your garments will arrive within 6-7 weeks. During that time, feel free to reach out to us at info@kipperclothiers.com with any inquiries regarding your suit and/or shirt arrival date. You will be provided with a tracking number for all shipments.

Press Inquiries

Please contact us via email at info@kipperclothiers.com and we will reply within 24 hours on weekdays and 48 hours on weekends.

Do you make suits/shirts/jeans for men and women?

Kipper Clothiers is an equal opportunity supplier of suits and shirts.

When will I receive my garments?

Your garments will arrive within 4-6 weeks. During that time, feel free to reach out to us at info@kipperclothiers.com with any inquiries regarding your garment’s arrival date.

What shipping options do you offer?

Kipper Clothiers ships via UPS ground. If you need us to ship your garments to you once they arrive, please note that the charges will be on you as the customer. UPS does not insure lost packages, so please note that having Kipper Clothiers ship your garments to you are at your own risk. We do not refund or remake lost garments.

Can I expedite my order?

On certain occasions, it is possible to expedite your order at a 30% upcharge.

What countries does Kipper Clothiers ship to?

At this time, Kipper Clothiers does not offer international shipping, however, we do plan on offering this service in the future. Sign up for our newsletter for updates. In addition, as soon as we make international shipping available, we will update this section.

I want to change my shipping address. How do I do this?

Please email us with your updated address at info@kipperclothiers.com within three weeks of placing your order.

How do I make a changes or cancel to my order?

You have 24 hours to make any style or fit changes to your order before it goes into production. After the initial 24 hours, no changes or cancellations can be made. 

What if my custom garment does not fit?

Upon pick-up, if your order does not fit, our in-house tailor will make any slight alterations to your garments. Please note that only the FIRST ROUND of alterations is on us. Please be very specific about any adjustments you would like to make as we want you to leave feeling happy and satisfied! 

What's your cancellation policy?

You have 24 hours to cancel your order before it goes into production.

If I am not satisfied, will you give me a refund?

Our garments are made to our client's specific measurements, therefore we cannot offer refunds. All suits require one round of alterations (on us) so BE SPECIFIC. We want to make sure your suit fits the way that it should which is why we work with you until it is right. 

I am unable to get to San Francisco. Can I use measurements taken by my tailor?

Kipper Clothiers does not accept outside measurements. We want to ensure that you get the best fit possible. Kipper Clothiers stylists are expertly trained in the measuring process and adhere to strict guidelines.

I have a different body type than the models on your website. Will Kipper Clothiers custom garments fit me?

Kipper Clothiers understands that you are coming to us to find a good fit. Suits/shirts/jeans are 100% custom made to fit your body.

How can I pay for my order?

Kipper Clothiers accepts Visa, Mastercard, American Express, as well as checks and/or cash. Kipper Clothiers requires all payments in full at the time your order is placed.

Can I trust that my credit card transaction is safe?

Kipper Clothiers keeps your information secure and private. Please note that the charge on your statement will appear as “Kipper Clothiers, San Francisco CA.”

How much does a Kipper Clothiers suit/shirt/denim cost?

Prices are determined by the fabrics you select. Our suits begin at $1150, our shirts begin at $175, and our custom denim is $450. Everyone gets the same customization options.

Can I chose my own lining color?

Yes, Kipper Clothiers offers many lining colors and patterns.

What width are the suit jacket lapels?

Standard lapels on Kipper Clothiers suits measure 2.5 inches. You can also customize the width or your lapel to your desired measurements.

How do I know what style will look best on me?

Your Kipper Clothiers stylist will guide you through picking your fabric and will take you through every style detail step-by-step until you are confident that your suit or shirt will look just the way you want.

How many days in advance should I order my suit or shirt before my special event?

Kipper Clothiers’ typical turnaround time is 4-6 weeks. However, if you have a special event in mind, Kipper Clothiers recommends that you allow for a 6-8 week turnaround time.

Where are your suits/shirts made?

Kipper Clothiers works hard to find socially responsible partners. We have developed strong personal relationships with our vendors and are proud to work with American owned companies.